What Powers the Response Engine?
A seamless stack of proven AI and automation, refined by real-world service businesses, and customized to fit yours.
Managed By Your Custom Voice Agent
The Best Systems Working Together
1️⃣ Automated Review Routing
After a service is delivered, the system sends a personalized message via email or SMS to ask: “How did we do?”
Happy customers (5⭐️) are immediately guided to leave a public review
Less-than-happy clients (4⭐️ or less) are routed into the recovery workflow
Every step is timed, branded, and tracked by the system
2️⃣ Testimonial Capture Flow (Mid-tier and up)
When a 5-star review is submitted, your customers are taken directly to branded page to record video testimonial — no apps, no downloads, no complications.
Video Boosts trust, increases social proof, and grows conversions
Testimonials are stored to be shared on social or embedded on your site
Our system manages everything, from link logic to delivery
3️⃣ Voice AI Customer Service (Top-tier only)
Negative or neutral feedback? The system automatically triggers a call from your Voice AI Customer Service Agent.
Captures detailed feedback in real-time
Transcribes the conversation into your CRM
Routes unresolved issues to a real human (or books a follow-up call)
Ensures you catch unhappy customers before they go public
Ready to See the System in Action?
Let us show you exactly how we’re helping service businesses get a steady stream of 5-star reviews, while cutting admin costs and protecting their brand.
30 minutes, Zero pressure
Dashboard + CRM Integration
All activity — reviews, calls, feedback and testimonials, are logged in a centralized system.
You get a clean dashboard showing:
Who left a review
Who gave feedback
What was resolved
What needs attention
Everything is trackable, actionable, and integrated with your calendar, team and workflows.
The Response Engine Delivers:
Automated Review Requests
Email + SMS prompts tailored to your timing, tone and brand.
Live Testimonial Capture
Customers record video testimonials on a branded page, no apps needed.
AI-Powered Recovery Calls
Unhappy clients are routed to a voice AI that handles, transcribes, and escalates issues instantly.
This isn’t just a tech stack...
It’s a reputation engine — designed to listen, respond, and reinforce trust at scale.
And the best part?
You don’t have to build or manage a thing.
Get a no-pressure walkthrough of how it works.
See What Our Customers Have To Say
“An incredible service that helps grow our business and revenue”
They surpassed my expectations in every way. From the start, their professionalism, expertise, and commitment to delivering outstanding results impressed me. They conducted comprehensive market research, providing invaluable consumer insights that helped shape our marketing strategy.
John Matthews
Finance Manager at BrightWave
❓ Frequently Asked Questions❓
Do I need to install or manage any software?
Nope. The Response Engine™ is fully managed by our team. We set it up, run it, and monitor performance. So you can stay focused on your business.
How are the review requests sent to my customers?
We use personalized SMS and email messages timed to go out after service completion. They’re branded to match your voice and optimized to get results.
What happens if a customer leaves negative feedback?
Instead of going public, they’re routed to a recovery flow — where your AI voice assistant calls them, gathers feedback, and either escalates or books a real human follow-up. All video testimonials are available for screening before publishing.
Can customers leave video testimonials?
Yes! In the level 2 After leaving a 5⭐ review, customers are guided to a branded video capture page where they can record a quick testimonial , no downloads or logins required.
Will this integrate with my existing CRM or calendar?
Yes! The Response Engine syncs with most CRMs and calendars. And if you don’t have one, we’ll provide a simple dashboard to manage everything in one place.
How long does setup take?
Most systems are fully built and launched in 5–7 business days. We handle setup, branding, integrations, and testing.
Is this only for local businesses?
No — while it’s ideal for service-based or location-based businesses, we work with remote service providers, coaches, clinics, and agencies too.
What’s included in each plan?
We offer three tiers:
1) Basic Review
2) Automation Review + Testimonial Capture
3) Full Concierge with Voice AI Support
Check our [Plans Page] for full details.
What kind of results can I expect?
Most clients start seeing consistent 5-star reviews in the first 2 weeks, with 1–4 new reviews per week depending on volume.
Even better — our clients recover 2–5 unhappy customers a month who might’ve otherwise gone silent or left negative reviews.
Can I cancel if it’s not a fit?
Yes! There are no long-term contracts. We offer monthly billing, and we earn your business through performance.
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